Recorded Virtual Event W/ CEUs

Guardianship Mastery Series: “Disarming & De-Fusing Difficult People and Situations” Video+CEU Exam

Completion of this 3-hour virtual recorded event & exam will result in a certificate for 3 continuing education units through the Center for Guardianship Certification (CGC).

Anger, in all its forms, presents an emotional and tactical challenge to guardians, case workers, and care givers. For many folks, the stakes are high and patience is short. This interactive, web-based workshop teaches professional strategies for:
• Recognizing subtle cues of unhappiness before they blossom into rage
• Choosing words, tone, and body language to avoid worsening conflict
• Applying a 4-step process for calming someone
• Presenting available solutions and solving problems that meet an individual's values and needs
• Turning around your real-world difficult people and situations
• Easing hostilities so people cooperate and collaborate

Continuing Education: 3 Continuing Education Units.

Any attached content or information will be available here.
  • Disarming & De-Fusing Difficult People & Situations Video
  • Disarming & De-Fusing Difficult People & Situations Participant Guide.pdf
  • Training Survey
Completion rules
  • Courses are completed when you have opened and worked through every attached document, video or exam. The system will mark your course as "completed." Then, any certificate you earned will become available in your Certifications Tab within an hour. If you have questions or concerns, please contact
  • Leads to a certificate with a duration: 3 years